AI Light: Advanced BLE Connection Troubleshooting

Overview

If you're experiencing a connection issue with your AI Light or Nero pump, follow the advanced troubleshooting steps below to resolve the connection issue you're having.  

Steps:

1. Unplug your device from power
2. Press and hold the reset button
3. Reconnect power, continue to hold the reset button until indicator LED flashes red
4. Release reset button once indicator flashes red
5. Open the myAI app 
6. Select the "+" button then "AI Light/Nero"

               **If the troubleshooting steps above did not resolve the issue please check the following**

 IOS Devices:

1. Open Settings & Privacy app
2. Set Location Services to Enabled
3. Under the Privacy Setting select Bluetooth
4. Ensure myAI app is selected (On)

Android Devices:

1. Open Device Settings
2. Select Connection
3. Enable "Location Settings" then check to see if myAI is enabled