Overview

If your AI-Fi device is having trouble connecting or staying connected to your WiFi network, there are several troubleshooting steps to take in order to resolve your connection issue.  To begin, please consider the following.

Distance from Router:

AI-Fi devices have a range of 15-25 feet from your WiFi router.  Remember, distance is the most common issue when experiencing connection trouble. The shorter the distance the better the connection and things like thick walls/floors will create issues.  To test, try moving your router closer to your aquarium or purchase a WiFi extender.  

Wireless Interference: 

Other wireless equipment in the area can block an AI-Fi device's ability to communicate with your router.  To test this, unplug any aquarium controllers, gaming systems, and other wireless aquarium equipment.  

WiFi Network Frequency: 

It's very important to note.  AI-Fi devices need to be connected to 2.4GHZ WiFi networks.  5GHZ networks are not supported and your AI-Fi devices will not connect to them.

Router Settings:

In rare cases, the steps above may not resolve the issue you're having.  If your parent light continues to disconnect/never connect to your WiFi network. You will want to contact your internet service provider.  Instruct them you need the following router settings as listed below:  

IGMP Snooping (On)

Multicast Routing (On)

Network Isolation (Off) 

If you are seeing a red exclamation (!) this would indicate you are receiving a weak signal. Typically a power cycle will resolve this issue (unplug from power for 30 seconds, then power back on). If the issue keeps re-appearing you would want to contact your ISP and have them assist you with modifying the above router settings.