Frequently Asked Questions
How do I place an order?
The AquaIllumination Parts Store is available 24 hours a day and can be accessed by visiting shop.aquaillumination.com/
When will my order ship?
All orders from the AquaIllumination Parts Store have a 3 to 5 business day processing time prior to shipment. Selecting 2-day or overnight shipping will not influence the processing time.
Do you ship internationally?
Yes, we are able to ship worldwide. With international shipments, the buyer will be responsible for any and all customs duties and or fees.
What shipping method should I select?
We recommend using "Ground" shipping as our office is located in central Iowa and much of the U.S falls within a 3 day transit time. Below is a rough estimate of FedEx transit times using "Ground" shipping.
Are returns accepted?
Returns are accepted for items purchased via the Parts Store which are in brand new, sealed condition. AquaIllumination reserves the right to charge a restocking fee, and will not refund shipping expenses. The buyer is responsible for the cost of return shipping and a Return Material Authorization is required. To complete an RMA, please click here.
Can I modify an order I've already placed?
No. Orders that have already been completed cannot be modified in any way.
How do I cancel my Parts Store order?
Orders that have not yet been shipped, can be canceled. To cancel a Parts Store order, immediately call our customer service department and have your order number ready.
Where can I find my order number?
You will be emailed an order confirmation containing your order number once your order is completed. An example order number is as follows: AI-1xxx