Hydra Edge Fan Fault
If you are receiving a Fan Fault Error, this indicates an issue with the fan, such as an obstruction or a fan failure. To resolve this, follow these steps:
Power Down the Unit – Before performing any maintenance, ensure the unit is completely powered off.
Remove the Fan Guard – Gently pull upward on the fan guard to detach it.
Check for Obstructions – Once the fan guard is removed, gently push upward on the mesh screen to confirm it is not rubbing against the fan. You may power the unit back on during this step (with the fan guard still removed) to check whether the error persists. If the error no longer appears, proceed with the next steps.
Clean the Fan and Fan Guard – Use a can of compressed air to clear any dust or debris from both the fan and the fan guard.
Reinstall the Fan Guard – Align the fan guard pins with the corresponding holes in the heatsink and securely reinstall it.
After completing these steps, power the unit back on and check if the error persists. If the issue continues, we would suggest reaching out to our customer service team to see how to proceed.
Customer Service Contact information:
Email: support@aquaillumination.com
Phone Number: +1 (515) 393-6703 Call or Text