Before connecting your IOS device (iPhone/iPad) to a Nero, you will need to ensure you have several settings enabled on your IOS device. Firstly, open your device's "Settings" and turn Bluetooth "On"
Next, scroll down until you see the myAI app. Select myAI and allow myAI to access the following:
Finally, select the "Privacy" option while still in your "Settings" app. You will have "Location Services" set to "On".